Return & Exchange Policy

At WeShop, we always strive to ensure customer satisfaction and provide the best possible shopping experience. Therefore, we offer a clear and flexible return and exchange policy:

1. Return & Exchange Period

Customers are entitled to request a return or exchange within 7 days from the date of receiving the order.

2. Conditions for Accepting Returns or Exchanges

• The product must be in its original condition as received (unused, undamaged, with all accessories and original packaging).

• Returns or exchanges will not be accepted if the packaging is missing, damaged, or if there are signs of use.

3. Procedure for Requesting a Return or Exchange

• The customer should contact us to submit a request.

• Within 3 business days, our representative will visit the customer to collect the product.

• After receiving the product at our company and verifying its condition, the request will be approved.

4. Refund or Exchange Process

• If the return request is approved, the amount will be refunded to the customer using the same payment method originally used.

• If an exchange is requested, the replacement product will be delivered once the returned item has been received and inspected.